NUREXA

Refund & Return Policy

We stand behind the Nurexa Nerve Relief System. If it's not the right fit, we make the return process simple and straightforward.

Your Guarantee at a Glance

Nurexa's guarantee is longer for subscribers than for one-time purchases. Both are covered — the terms below tell you which applies to your order.

 

	Subscribers	One-Time Purchase (single bottle, $79)
Guarantee window	90 days from delivery	60 days from delivery
Product condition	First bottle of each product may be opened or used	Bottle may be opened or used — return it empty
Refund method	Original payment method	Original payment method
Return shipping	Customer's responsibility	Customer's responsibility

 

Subscription Orders — 90-Day Guarantee

If you're on a Subscribe & Save plan, you have 90 days from the date you receive each shipment to request a return and refund. If Nurexa isn't the best nerve support system you've tried, contact us within that window and we'll take care of you.

Eligibility

•     Submitted within 90 days of delivery

•     If your shipment included one bottle of the supplement and one of the cream, you're welcome to return them opened or used — send back whatever you have left

•     If your shipment was a multi-month bundle, one bottle of the supplement and one of the cream from that shipment may be opened and used; any additional bottles in the same shipment must be unopened, with the seal intact, to qualify for a full refund

Each subscription charge is evaluated independently under this same 90-day policy.

One-Time Orders — 60-Day Guarantee

If you purchased a single bottle without a subscription, you have 60 days from the date you receive your order to request a return and refund.

Eligibility

•     Submitted within 60 days of delivery

•     Return the bottles empty, or however much you have left — no need to keep it sealed

What Is Not Refundable

•     Requests submitted after your applicable guarantee window has passed

•     Additional opened or used bottles beyond the first of each product

•     Orders already refunded under a prior request for the same transaction

How to Request a Return

Email us at support@getnurexa.com with the subject line "Return Request" and include:

•     Your full name

•     Your order number (found in your confirmation email)

•     The reason for your return (optional, but helpful)

Our team will respond within 1 business days with your return authorization and shipping instructions.

Please do not ship product back without first receiving authorization. Unauthorized returns cannot be processed.

Return Shipping

Return shipping is the customer's responsibility on all refunds, whether from a subscription or a one-time order. We recommend using a trackable shipping method, as we cannot guarantee receipt of packages without tracking. Original shipping charges are non-refundable.

Refund Processing Timeline

Once we receive and inspect your return:

•     We will notify you by email that your return has been received

•     Approved refunds are processed to your original payment method within 5–7 business days

•     Your bank or card issuer may take an additional 2–5 business days to post the credit

•     If you paid via Shop Pay, PayPal, Apple Pay, or Google Pay, the refund returns to the funding source on file with that platform

Canceling a Subscription

To cancel future charges before they process, log into your account portal or email support@getnurexa.com — no fees, no penalties. We recommend canceling at least 3 business days before your next scheduled billing date to prevent the next charge from processing.

Damaged or Incorrect Orders

If your order arrived damaged, missing an item, or with the wrong product, contact us at support@getnurexa.com within 90 days of delivery. Please include a photo of the product and packaging. We'll send a replacement or issue a full refund at no additional cost — whichever you prefer.

A Note on Chargebacks

If you have a concern with a charge, please contact us before disputing it with your bank. We respond within 1–2 business days and resolve the vast majority of issues quickly. Initiating a chargeback before reaching out removes our ability to resolve the issue directly on your behalf.